Frequently asked questions

Yes. Jovia accepts PDF and DOCX files. The content is extracted into structured fields, and you review and confirm the extracted information before anything is saved — Jovia never silently changes your personal details.

Uploaded content is converted into structured data, then presented using one of Jovia's own templates. This is what makes the CV editable, ATS-friendly, and reusable across job-specific versions, but it does mean the original visual formatting isn't preserved.

Free accounts include one CV. Pro and Premium accounts support unlimited CVs and unlimited job-specific versions generated from them.

The score combines ATS readiness, experience clarity, skills coverage, and overall content quality. Each component is shown separately so the overall number is never a black box.

The match score weighs your profile against a job's stated requirements — skills, experience, education, location, language, and, where available, visa or work authorization needs. Every score comes with a breakdown explaining which parts are strong and which are missing.

No. A match score reflects fit against stated requirements, not a prediction of a hiring outcome. The employer makes the final decision, based on factors Jovia has no visibility into.

No, under any circumstance. Job-specific CV versions and cover letters may reorder, emphasize, or rephrase your real experience, but they never add employment, education, certifications, or skills you haven't had.

From authorized job sources, including official APIs, partner integrations, and other legitimate channels. Jovia does not scrape or automate a source in violation of its terms.

Jovia applies duplicate detection to merge listings for the same role across multiple sources into a single canonical job, while still showing where it was originally found.

In this version, applying takes you to the job's original application page, and Jovia records the application as started. Assisted and, later, supported automated application are planned for future phases.

Yes. You can add an application manually and move it through the same tracking pipeline as applications started from Jovia's job search.

Only your own application history. If you don't yet have enough data for a meaningful pattern, Jovia says so directly rather than presenting a guess as an insight.

Browse verified freelancers or services, pick a package with clear pricing, and pay securely at checkout. Your payment is only released to the freelancer once you approve the delivered work.

Apply through "Become a Seller" — you'll complete a profile, list your first service, and go through a quick identity check before you can start selling.

Commission depends on your plan and drops as you upgrade — from 15% on the Starter plan down to 5% on the Business plan. The exact rate is always shown before you accept an order.

You can request a revision directly with the freelancer, or open a dispute if it can't be resolved — our team reviews disputes and can issue a real refund to your original payment method.

No — you can start selling right away. Verification (which adds a visible badge to your profile) is a paid-plan perk, not a requirement to list your first service.

Your earnings become available once a buyer approves your delivery, and you can withdraw them to your bank or PayPal from your dashboard.

Create a company account, complete your company profile, and post your first role — it's immediately searchable by real candidates using Jovia's job search.

The same matching engine that scores jobs for job seekers scores your applicants against your role's real requirements, so the strongest matches appear first.

It depends on your company plan — some plans allow unlimited active jobs, others cap the number. Your plan's limit is always shown in your dashboard.

It signals to candidates that your company identity has been checked, and (on eligible plans) gives your job postings priority placement in search results.

Yes — invite team members to your company account, and everyone with access can review applicants and manage your hiring pipeline together.

Only you, by default. Row-level security ensures your profile, CVs, applications, and preferences are only accessible to your account, with narrowly scoped exceptions for authorized support and administrative staff.

No. Personal career information is not sold, and is not used for purposes unrelated to providing the service, as described in our Privacy Policy.

Not by default. Any future feature proposing that kind of processing would be introduced separately, explained transparently, and would require your consent.

Yes, from Settings at any time. Some records may be retained for a limited period where legally required, such as billing records for accounting purposes — this is explained in full in our Privacy Policy.

Yes. Cancelling stops future billing; you keep access to paid features until the end of the period already paid for.

Refund terms are set out in our Subscription and Refund Policy. Reach out through Support if you believe you're eligible.

Pricing is configurable and displayed in EUR by default, with support for GBP, USD, TRY, CAD, AED, and additional currencies over time.

English, German, French, Turkish, and Arabic, with English as the primary language. Arabic is fully right-to-left, not simply translated text on a left-to-right layout.

A future feature where Jovia helps pre-fill fields on a supported application form for your review, before you submit it yourself. It is not active today.

A future feature allowing you to define rules — country, role, minimum match score, salary floor, visa sponsorship — under which Jovia may process matching applications automatically, always within limits you set and only where permitted by the job source's terms and applicable law. It is not active today.